FAQ Section

Scroll over the list of answers to the issues and questions our visitors or customers have encountered. You might solve your inquiry in a few moments.

1. Why isn't the presentation video loading?

Explanation: Your browser does not support HTML5 or Flash.

Solution:

2. How do I download a file?

Solution:

  • Simply click or tap on the "DOWNLOAD" button under each product.
  • Alternatively, if you're using a PC, make sure you use either Firefox or Google Chrome (instead of Internet Explorer). Please right-click on the download button and select Save Link As.../Save Target then choose your Desktop as the saving location for easier access and click on Save.

3. Where is the "BUY" button?

Explanation: The buy button appears on the video presentation of the product, after a while, not from the beginning.

Solution:

  • If you are looking for the "BUY" button and you are not interested in following the video presentation of the product, you can skip it and buy the product by clicking here.

4. How do I complete the order form?

Solution:

  • Choose your Country - the country where your credit/debit card was issued.
  • Fill in your Zip/Postal code.
  • Fill in the Name inscribed on the card you want to use.
  • (Optional) Add your phone number.
  • Fill in your e-mail address – you will receive the product on this e-mail address.
  • Fill in your card number – as it is written on the front of the card.
  • Select your card's expiration date.
  • Fill in the card's Validation/CVV code.

5. Why isn't the "BUY" button working?

Explanation: Your browser does not support JavaScript.

Solution:

6. Why didn't I receive the confirmation email after buying the product?

Explanation: You have an anti-spam software installed or your e-mailing services provider has an anti-spam software installed.

Solution:

  • Please check the spam folder of your e-mail account.
  • Attention! If your e-mail server has a spam filter, you might only receive a notification that an e-mail has been dropped to the spam folder without sending the actual mail to you.

7. I want a refund. What's the easiest method to get my money back?

Solution:

  • If you decided the product is not for you and you need a refund, simply CLICK HERE and follow the instructions on-screen or watch the video. Our agents have direct contact with the payment institutions and can guarantee you the fastest way of getting your money back.
  • Attention! You can only ask for a refund during the first 60 day after you bought the product.

8. I don't eat meat or can't drink milk, what do I do?

Solution:

  • You can also turn the program into a more vegan-friendly type of menu, of course! What you need in the first phase is to get enough Lysine which is why you have milk and meat recommended. To replace them, you can find other food products which contain high levels of Lysine. For unrefined carbohydrates, you'll find many suggestions fit for your type of diet as well.

9. What food items contain unrefined carbohydrates?

Solution:

  • This type of carbs is found in fresh/frozen meat, poultry and seafood, eggs, nuts and seeds of all types or even popcorn! For more exotic options, you can try guacamole, unsweetened salsa or vegetable tapenade. Also beans, peas, lentils, oats, barley quinoa and corn.

10. What food items contain lysine?

Solution:

  • Lysine is found in lean beef and lamb, cheese, turkey and chicken, pork, fish, seafood, seeds, nuts, eggs and pulses.

11. Can my current treatment interfere with this cure?

Solution:

  • The HSV Eraser is a 100% all natural way of dealing with this troubling condition which is why it doesn't recommend, nor prohibit the use of other meds. However, meds or any other supplements/vitamins you take will not affect your results.

12. Is there a way to skip the supplements and just follow a diet?

Solution:

  • Yes, but don't expect the desired results in the same amount of time. Same goes for a treatment with the supplements alone.

13. I'm having an outbreak, what can I do?

Solution:

  • There have been several reports regarding outbreaks during the program, especially during Phase 1, and that's because the HSV Eraser first needs to get the virus out of its hiding in order to fight against it. What you can do if such an outbreak occurs is treat it as best as possible without interrupting the program in any way. Also, in order to make sure you get the best possible results, you could extend both phases by a couple of days.

14. How can I treat an outbreak?

Solution:

  • If used early enough, creams containing the antiviral ingredient aciclovir can stop the virus reaching the skin surface. Try Zovirax, Cymex and Lypsyl Aciclovir Cold Sore Cream. LomaBrit cream has impressive results when used as a cream at tingle stage. In a trial carried out by the Herpes Viruses Association, 72% of testers said it prevented an outbreak.
  • Scientists have discovered that propolis – an antiseptic produced by clever bees – can reduce healing time by days, and decrease pain. Try A.Vogel Bio-Propolis.
  • Compeed Total Care Invisible Cold Sore Patches, use cutting-edge technology to seal and treat the wound – reducing pain, preventing infection and promoting healing.

15. How do I know it was successful?

Solution:

  • The virus will stop shedding! As your supercharged immune system removes it from your body, not only will your outbreaks be a thing of the past, but you will also feel better, more confident and full of energy. And with the passing of time herpes will become just a distant memory.

16. Can I do this if I'm pregnant?

Solution:

  • Yes, it's OK to do the program while you're pregnant as well as it is 100% all natural and flexible - you can easily replace the items that don't suit your taste. However, although the HSV Eraser will help you remove the virus from your body, it can't prevent the virus from spreading to your baby. HSV-2 is transmitted during natural birth, so I suggest if this is the case to consider a C-section if you don't want your baby to be infected as well. Please refer to your doctor for more information.
  • The HSV Eraser is a 100% all natural way of dealing with this troubling condition. The supplements contained in this easy to use guide are basic vitamins and plant extracts so nothing chemical that can harm you or the child. Actually, by supercharging the immune system, your pregnancy can benefit as well because you'll be sharing everything with the little one.